Marketing 360×
4.6 · 4,000+ Reviews on TopRatedLocal

Senior Living Reputation

Reputation Management for Assisted Living Communities

Reputation management for assisted living communities — turn happy families into 5-star reviews and respond to every concern with care.

Get Plans & PricingTalk to a Strategist

What's included

A reputation that reassures every family who looks.

Automated Review Requests

Review requests sent to families at the right moments — after a move-in, after a positive visit — while the experience is still fresh.

One Dashboard for Every Review Site

Monitor and respond to reviews across Google, Facebook, and senior care directories, all from one place.

Thoughtful Responses to Every Review

Every review — good or concerned — gets a timely, professional response, because families researching a community read how you handle feedback as closely as the stars.

Showcase Your Best Reviews

Highlight your strongest testimonials on your website and social profiles, right where a family is deciding whether to book a tour.

Reporting You Can Actually Use

Track star rating trends and response times in one dashboard, so you always know how your community is seen online.

Questions

Common questions about senior living reputation

How do you handle a negative or concerned review?
Every review gets a prompt, empathetic, professional response — the goal is to show families researching your community that concerns are taken seriously and addressed directly.
When is the best time to ask a family for a review?
Shortly after a positive milestone, like a smooth move-in or a great visit, while the experience is still top of mind — that timing is what drives response rate.
Does this help with more than just Google reviews?
Yes — we monitor and manage your presence across the review sites and senior care directories families actually use when comparing communities.See Senior Living Listings →
How do I get more reviews without annoying customers?
Automated review requests go out at the right moment — right after a job or purchase — so asking feels natural instead of like a chore.
What happens if I get a negative review?
You're alerted immediately so you can respond quickly, and a steady stream of new positive reviews keeps one bad review from defining your reputation.
Which review sites actually matter?
Google reviews carry the most weight for local search, but Marketing 360 monitors and manages the other platforms your customers actually check too.
Can bad reviews actually hurt my search rankings?
Yes — review quantity and recency are a real local-ranking factor, so a steady flow of fresh, positive reviews helps both trust and visibility.
Do reviews actually influence whether someone chooses to hire a business like mine?
Yes — most people check reviews before ever making contact, so your review profile often matters as much as your website.

Explore more

Everything else we do for assisted living communities

Senior Living WebsitesSenior Living SocialSenior Living ListingsSenior Living AdsSenior Living SEO
← See the full Senior Living marketing overview

Reviews

4.6★ from 3,900 small business owners.

Top Rated Local

“Amazing team and a great product — they took my business from brand new to multiple locations over the last 5 years. I'd recommend the team at Marketing 360 to anyone.”

Justin B.

Top Rated Local

“From the beginning it's felt like the team is on our side, not out for their own gain — genuinely refreshing. They made the website easy to understand every step of the way. Very glad I took this leap of faith.”

Richard S.

Top Rated Local

“Alex did an amazing job on the website and walked me through, step by step, how to update things myself. I love that the quote button alerts my email the moment a potential customer requests one.”

Judy R.

See all reviews →

See Your Growth Opportunities

Get your free marketing report.

Get a free marketing visibility report to see where your business stands, where you're missing opportunities, and what it could cost to maximize your visibility in your market.

  • No risk
  • No obligation
  • Just insights to help you grow
Get My Free Marketing Report