If you are familiar with CRM software, you may have run into a common problem: how to organize contacts who create duplicate submissions. For example, say you have someone who fills out a lead form on your website. They get put into a category of “new lead”, with all the conditions and automated actions associated with that category. However, this … Continued
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There are three ways you can pay for a CRM. The first is to use a CRM with a pay-per-user agreement. The bigger your database, the more you pay for the software. The second is to use a CRM that is either free or has a nominal fee with a cap before it’s changed into a per-user contract. Third is … Continued
In the customer-centric world of the internet, the best reason to start using CRM software is not for your business. It’s to keep customers happy. When you own a business, it’s easy to think a lot about…well…your business. We all have a tendency to look inward towards employees and processes to evaluate how our business is doing. In fact, when … Continued
Many business owners believe customer-relationship-management (CRM) software is the single most valuable system that a business can implement. Recent studies show using a CRM can increase sales by up to 25% and sales productivity by 34%. One thing is certain. Today’s business landscape is increasingly customer-focused. Earning and maintaining customer trust is one of the most important – and … Continued
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