In the customer-centric world of the internet, the best reason to start using CRM software is not for your business. It’s to keep customers happy. When you own a business, it’s easy to think a lot about…well…your business. We all have a tendency to look inward towards employees and processes to evaluate how our business is doing. In fact, when … Continued
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Many business owners believe customer-relationship-management (CRM) software is the single most valuable system that a business can implement. Recent studies show using a CRM can increase sales by up to 25% and sales productivity by 34%. One thing is certain. Today’s business landscape is increasingly customer-focused. Earning and maintaining customer trust is one of the most important – and … Continued
You moved from paper mail to email. From the Yellow Pages to search marketing. Now it’s time to move from spreadsheets to CRM software. Customer Relationship Management software, or CRM, is the most useful business tool you’ve never tried. It’s not as fun as Facebook, not as sexy as your new website design, but it may be the most practical … Continued
It’s bad enough when a problem comes up. Your value proposition is off. Your website content is gaining no attention from people or search engines. You have no CRM so your customer info is a shambles. Your website design is overdone and confusing, killing your lead-generation. But it can get worse. These problems are real, but you don’t see them … Continued
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