Does your massage therapy business need a big boost of new clients? Is your online marketing delivering slightly more than zero leads? Here are some massage therapy marketing ideas that will get you noticed online and keep your hands busy with a steady flow of new clients.
#1. Develop an Awesome Massage Therapy Website
The first thing you’ll need is a website that communicates the professionalism and value of your services.
Getting a professional design that loads quickly and is mobile friendly is no problem with today’s template designs. At Marketing 360®, our UXI® templates can be customized to your business in just a few weeks. These are clean designs that make it easy to convey your message fast and persuade people to act. Here is an example mock-up:
Your website is your first impression and its content will often determine if someone schedules an appointment. Make sure you look modern, professional, and trustworthy.
#2. Develop a Unique Value Proposition
While design and functionality of a website are now straightforward, communicating a persuasive message that gives someone a clear reason they should choose your massage therapy services is not.
Many small business websites suffer from messaging problems. In fact, they often fail to clearly convey where the business is, how to contact them, or even state exactly what they do.
The most important thing you need to do for your massage therapy marketing is develop a crisp value proposition. This a statement that keys in on what you do to solve your client’s problem, how you’re unique, and why someone should choose you instead of another massage therapist. For example:
This simple statement states what the offer is, how it can solve my pain problems as an athlete, and that this massage therapist specializes in sports massage.
Don’t assume people will understand what you do or why they should choose you. State those things implicitly at the top of your homepage.
A dialed in value proposition will be central to all your marketing material. Test this content and hone in on what gets the most response from people. A strong UVP is what separates successful marketing from the also-rans.
#3. Develop a Social Media Management Strategy
At this point, you can safely assume that a vast majority of your target audience spends a lot of their online time on Facebook, Instagram, Pinterest, and Snapchat.
To get started with content ideas, think about why you got into massage therapy (as opposed to what you do or how you do it). Social media is all about connecting with people on a personal level, and the best way to do that is to tell a kind of story. The theme of that story is why you got into massage in the first place.
Here is an example of this from a Facebook post:
This post does many things you want to see from social media. It’s customer generated content that tells a story that goes beyond just getting a massage. It shows why – it shows the result. It’s interesting, real, and non-promotional, which is the type of content that gets shared.
Use this as a theme that runs through your social media posts. Give advice, share useful articles, show videos that help people stay fit. Network with businesses that have similar interests and cross-promote. Encourage your clients to tag you in posts, share their experience and leave you reviews (on Facebook).
Here are more social media tips to help you get started with content creation, scheduling, and tracking.
Pro Tip: Use Facebook Messenger
If someone visits your Facebook page, there is a good chance they’re looking to schedule an appointment. Many massage therapists have success getting people to ask for availability directly through Facebook Messenger.
For this to be effective, you’ll need to be responsive – within an hour is best.
#4. Use Paid Social Media Marketing
Marketers today are acknowledging that organic reach on social media is increasingly difficult. Business content often fails to get the necessary engagement needed to boost ranking and exposure to targeted audiences.
The solution is to use the paid platforms that are designed for advertising campaigns. Facebook and Twitter, for example, have robust software that lets you target demographics, life events, and interests with amazing accuracy.
For example, say you offered a special postpartum massage for new moms. You can go on Facebook and specifically target women who are expecting a child in the next six months – it’s that accurate.
You can also target health problems, injuries, people who have an interest in related topics like chiropractic, or anything that might be a precursor to needing massage.
Then retarget people with social ads. For example, I visited a personal trainer website, and soon after this post appeared in my News Feed:
When you see a “sponsored” post, it’s an interest-based or retargeting ad from a business.
To get the most out of your social media, try some paid ads to well targeted audiences.
#5. Master Search Marketing
To drive traffic to your website, you’ll want to show up for massage therapy related searches in your area. There are three ways to dominate the search results.
The first is pay-per-click advertising. These ads are run through auction-based systems like Google Adwords and Bing Ads. The main advantage here is that you show in the top positions (reserved for paid ads) and that you can control the ad copy and landing page. For example, you might want to run an advertisement for your postpartum massage. Your ad and the page it goes to on your website can match that offer.
Next, you need to set-up and rank for Google My Business. This is the maps listing and review platform Google uses for geo-targeted searches. It’s a free listing you can optimize with your descriptions and by getting customer reviews.
Then you have the organic website listings. These are also free clicks, with ranking gained by optimizing your website for keywords, gaining links, getting social media traffic, and adding content to your blog.
If you do it right, you can show up in three spots on page one:
Pro Tip: In many markets, no massage therapists are using PPC advertising. This gives you a golden opportunity to appear at the top of the search results page with nobody competing on bids. PPC is particularly vital on mobile searches. Take advantage of it.
Pro Tip: Yelp and other review platforms dominate organic results for massage in many markets. Work hard on your website optimization, social media, and blog to try and outrank them in your area.
#6. Manage Your Reputation
Word of mouth referrals are essential for massage therapy marketing. But today, most of those types of referrals are online.
You will get reviews online from clients. They’ll appear on Yelp, Top Rated Local, Google Places, and Facebook. They have an influence on the decision making of new clients.
Needless to say, you need to delight your clients to get positive reviews, otherwise this might happen:
Go the extra mile to really please your clients, then make a concerted effort to ask them for positive online reviews. You can do this in person at your office, or via an email follow up.
Keep in mind just how powerful review content is today – it can make or break a business. Monitor what’s said about you online, including on social media, and do what you can to get customers to generate positive comments.
If you get saddled with a lot of negative reviews, think about hiring a reputation management firm to clean it up for you.
Reviews are here to stay because consumers like and trust them. Work hard to get this content working in your favor.
#7. Use Video
Video is an underused marketing tactic in massage. It’s the perfect way to introduce your massage therapists and facility.
Optimize your video for YouTube search and add other self help videos to your channel. You can share this content on social media as well.
Make sure your value proposition is clear in your video script. You can get more information across in a shorter time with video than any other medium. Great for online marketing.
#8. Retain Your Best Clients
If you want to control your marketing costs, the best thing you can do is retain your existing clients. It’s far cheaper to retain clients than it is to constantly earn new ones.
Be aware that even your best clients are not as loyal as you think they are. You have to remind them that you care about their business, keep them informed with health tips, and offer them occasional specials.
Keep in mind that there is always some new competition just around the corner, ready to advertise aggressively and tempt your clients with special offers and discount prices. Stay a step ahead or you’ll find loyal clients jumping to the competition.
#9. Consider Your Massage Marketing Options
Hey, lets face it. The message in your massage marketing can get confusing:
As you take into account the tactics listed in this post, you need to make a choice.
You can try to handle all these marketing tactics yourself. Difficult without time, training, and experience.
Or you can hire a series of freelancers to handle each tactic for you. Confusing and costly.
We’d say – with truth beyond our obvious bias – that your best option is to use a solution like Marketing 360® that covers all the tactics you need to build your business and has a single software tool that lets you track your work, budget, and results.
This is a robust solution that evolves with the constant changes in online marketing. It’s also the personal help of a marketing executive that can guide you through the often overwhelming landscape of digital marketing.
Please contact us for a free demo or to request a free website mockup.